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Training Courses Assessor Training Time Management Business Courses Course Writing Facilitator Training Mentor Training Moderator Training No Push Selling SDF Training Leadership Training Negotiation Training Course Shedule Course Menu download Testimonials Free Resources Business Courses We have various courses available to improve your business productivity: Business Calculation Skills Call Centre Training Client Service Training Coaching Skills Course Development Leadership / Supervisor / Team Leader Training Mentorship Implementation Sales and Telesales Training How to Master the art of Selling by Phone Script / Track Writing Various Other Staff Training and Workshops Staff Training/On-site Staff Training Client Service Negotiation Sales & Telesales Time Management Top Business Calculation Skills Now almost anybody can perform necessary business calculations New techniques have been used to help people learn: percentages fractions decimals mark ups discounts VAT time cards own payslip etc. This is for people who don't like maths, and who don't want to feel like they're sitting in a maths class again... Top Call Centre Training We provide training for the following key areas found in call centres. Client Service Training Coaching Skills Course Development Leadership / Supervisor / Team Leader Training Mentorship Implementation Sales and Telesales Training Script / Track Writing Various other Staff Training and Workshops Top Client Service Training Providing excellent client service consists of a number of well-known components which include an excellent product, rapid backup systems, flawless delivery systems and courteous and empathetic management and staff. Execoach provides client service training in the area which is identified as key for your organization. Top Coaching Skills An essential skill for: Anybody in leadership Any person with skills to impart Supervisors People earmarked for future promotion Establish a performance culture in your environment by equipping people with the wonderful life-skill of coaching. Watch how a culture of growth, new performance levels and continuous learning sweeps through your organization. Being able to coach could be one of the most empowering skills anybody could learn. Executive Coaching Let one of our skilled Executive Coaches partner anyone in your organization who needs to achieve more professionally, inter-relationally, socially, intellectually, or even physically. It's surprising how often senior people in an organization benefit by spending time with an Executive Coach who will give them objective feedback on how they are doing. Helpful behaviours are recognized and reinforced. Development areas are discussed openly and ways forward are jointly agreed upon. It is almost predictable that people, who engage an Executive Coach, forge ahead professionally, personally, and even physically. Top Course Development Training courses designed for your needs. Do you have any one of the following needs? To improve people's performance To transfer your technical head knowledge into an easy to understand course materials To help people develop a skill people in a specific area To implement items on your Workplace Skills Plan To align your existing learning materials, or create new materials to Unit Standards Maybe you have seen some training courses but none have matched your specific need. How we can help you Experienced facilitators and consultants will gladly discuss your needs and ideas with you and help you find the best information and solutions. We will show you the essential procedures needed to design and develop learning materials for SETA/ETQA Programme approval / accreditation. You could soon be paging through your own manuals and imparting essential skills in a easier way than you imagined. Top Mentorship Implementation Coaching and Mentoring training instills two distinct skills which are indispensable to the long term survival of any organization. Imagine you could live forever. Imagine if all your experience; mistakes, lessons learned and discoveries could be grasped in the fraction of the time it took for you. Imagine starting your first job ever, with many years of experience behind you. Imagine a company that could infinitely build on an ever-growing base of knowledge and expertise. Experience mentoring at work... We assist organizations to implement mentoring programmes that enable your skilled experts to share their knowledge and know-how with others. Our model focuses on the relationship between the mentor and the protégé (person being mentored). They then enter a mentoring partnership that benefits both parties and the organization for many years. Top Sales and Telesales Training Professional Selling Skills -The essential skills needed for any person who sells as a profession. Powerful skills learners will master: Discovering and using the 6 triggers that motivate people to buy Representing products and their features in an appealing way Ways to sell without having to reduce the price Developing questions that uncover client needs Recognizing and responding to buyers' signals Matching your selling style to your buyer's personality Joint problem solving with clients to make the deal Closing more sales, naturally Post-sale communicating to keep clients and draw their friends Duration: 16 hours (The course may be split over a number of days to facilitate after hours/weekend training) Top How to Master the art of Selling by Phone If you want to hear "Sure, I do have a minute." more often If you never want to hear: "Well actually I don't make that decision," again. If you want to close more sales. If you want to feel more confident making outbound calls If you want to close far more inbound calls.. Executive Coaching & Facilitation has ways and the experience to enable you to do this. This course pays itself off over and over: A Golden voice- pleasing, professional and persuading Introducing yourself in a variety of ways that impact favorably on clients Creating rapport and blending with clients in a way that causes co-operation Making attention grabbing statements Getting through screeners Opening up a conversation with clients Overcoming typical objections Understanding what makes people buy Including buying motivators when speaking with clients Developing your questioning style Presenting product features in an appealing way Listening at a deeper level and responding appropriately Five attitudes towards handling telephone rejection Drawing clients into the wonder of what the products do Recognizing and responding to buying signals Closing naturally and powerfully Wrapping up to ensure perfect understanding and secure business Duration: 3 Days Top Script / Track Writing With years of experience, Execoach knows what works and what doesn't with sales calls. If your sales staff, telesales staff, or contact centre need to follow sales scripts, or are getting ready for a new campaign, this information will help you improve sales. Allow our script writers to design excellent sales calls to ensure the highest conversion of your leads/data into profitable business. You clients will enjoy our attractive and upbeat sales calls which relate to needs, provide solutions and follow the highest ethical values. A Golden voice- pleasing, professional and persuading Introducing yourself in a variety of ways that impact favorably on clients Creating rapport and blending with clients in a way that causes co-operation Making attention grabbing statements Getting through screeners Opening up a conversation with clients Overcoming typical objections Understanding what makes people buy Including buying motivators when speaking with clients Developing your questioning style Presenting product features in an appealing way Listening at a deeper level and responding appropriately Five attitudes towards handling telephone rejection Drawing clients into the wonder of what the products do Recognizing and responding to buying signals Closing naturally and powerfully Wrapping up to ensure perfect understanding and secure business Duration: 3 Days Top Various Other Staff Training and Workshops Staff Training/On-site Staff Training Skills gaps cause slow deliveries and mistakes. Many businesses don't have the time to send staff away for many days for training. Execoach provides facilitators who will work in your business and identify skills needs and address them specifically with just the right amount of training required. Clients find this service very effective since no one needs to leave the workplace learning a hundred percent of a course of which only ten percent is needed. Subject matters included in this service consist of calculation skills, interpersonal skills, telephone skills, sales skills, documentation skills, planning and time management skills, etc. Top Client Service Providing excellent client service consists of a number of well-known components which include an excellent product, rapid backup systems, flawless delivery systems and courteous and empathetic management and staff. Execoach provides client service training in the area which is identified as key for your organisation. Top Negotiation Successful Negotiating in Business: The inability to negotiate skillfully and assertively can cost a department thousands of rands and risk or spoil good relationships. These are powerful reasons to master these essential breakthrough negotiation skills: Special strategies that delegates will master: Preparing a case Establishing win-win intent during initial discussions Building and bargaining a win-win agreement Formulating conditional proposals Responding conditionally to proposals Identifying and interpreting signals Working out interests to progress out of deadlock positions Closing and formalizing agreements Recognizing and neutralizing negotiation ploys and negotiation tactics Duration: 1 Day This course has been known to pay back its initial investment in the first negotiation entered into after the course. Top Time Management Time Management: "How to have TIME for Everything Without burning the candle at both ends" Seminar Objectives: Identifying what is strategic for you! The "can't fail" way to get off to an early, upbeat start each day How to rule over the important, rather than react to the urgent Goal and priority focused planning for a day, a week, a month and a year Applying an amazing time saver that works while you sleep! The 11 key management time savers you can apply immediately How to manage the telephone effectively to save time Courteous and creative ways to shorten the time spent with visitors Reducing unproductiveness at meetings Everything you need to know about saying "no" (a power- time- saver) Here's how to get others to help you save time What to do when you are so busy you don't know what to do next The fun way of building youthful energy and zest Coping with very large projects that take weeks Avoiding time wasting misunderstandings and mistakes Read more, at greater speed! Top