Resolve Workplace Conflicts Effectively
Conflict in the workplace can reduce productivity and create a stressful environment. This QCTO-accredited program equips learners with the knowledge and practical skills to identify, manage, and resolve workplace disputes effectively.
Participants will develop conflict resolution strategies, apply emotional intelligence, and implement follow-up plans to maintain a positive workplace culture.
Who Should Attend?
- HR professionals and team leaders
- Managers responsible for conflict resolution
- Employees dealing with workplace disputes
- Anyone seeking to enhance problem-solving and negotiation skills
Course Content
Understanding Conflict in the Workplace
- Identify and describe the main sources of conflict
- Distinguish between different types of conflict
- Analyze conflict submissions by affected parties
Strategies for Conflict Management
- Apply teamwork in the conflict resolution process
- Determine and implement appropriate conflict management strategies
- Select and apply conflict resolution techniques
Conflict Consequences and Emotional Intelligence
- Analyze and profile conflict consequences
- Apply emotional intelligence in conflict resolution engagement
- Develop strategies to maintain professionalism in high-stress situations
Developing and Implementing Conflict Resolution Plans
- Compile and implement a conflict resolution follow-up plan
- Communicate effectively with employees and employers regarding conflict issues
- Compile a professional conflict resolution report
Course Details
Delivery Mode: Live online via Zoom
Accreditation: QCTO Qualification ID: SP-210409
Onsite in-person training for companies booking groups of delegates.
Why Choose This Course?
Practical conflict resolution strategies for the workplace Develop leadership and problem-solving skills Improve workplace relationships and collaboration
How to Register?
To book your spot, email info@execoach.co.za or call 0625705583.
