Resolve Workplace Disputes Effectively
Conflict is a natural part of any workplace, but how it is handled determines team success.
This course equips individuals with the skills to identify, manage, and resolve workplace conflicts constructively.
Who Should Attend?
- Professionals who deal with workplace disputes
- Team leaders and managers responsible for conflict resolution
- Customer service staff handling difficult interactions
- Anyone seeking to improve problem-solving and negotiation skills
Course Content
Identifying Conflict in the Workplace
- Recognize the signs of conflict and its impact on team dynamics
- Identify different types of conflict: task, process, and relationship
Exploring Conflict Dynamics
- Distinguish between constructive and destructive conflict
- Explain how conflict escalates and ways to de-escalate effectively
Applying Communication Techniques
- Demonstrate methods such as active listening and neutral phrasing
- Apply structured techniques for communicating during high-stress situations
Resolving Conflict Through Problem Solving
- Analyze specific conflict scenarios to determine appropriate resolution methods
- Propose actionable solutions tailored to workplace needs
Creating Conflict Management Strategies
- Develop personalized approaches for managing conflicts in teams
- Plan preventative measures to minimize future conflicts
Course Details
Delivery Mode: Live online via Zoom
Accreditation: certificate of attendance
Onsite in person training for companies booking groups of delegates.
Why Choose This Course?
Learn practical conflict resolution strategies Improve workplace relationships and teamwork Gain confidence in managing difficult situations
How to Register?
To book your spot, email info@execoach.co.za or call 0625705583.
